Return and Exchange Policy

At Kanavez.pk, we strive to provide our customers with the highest quality women’s clothing and fashion products. We are committed to delivering an exceptional shopping experience, including a clear and straightforward Return and Exchange Policy. Our goal is to ensure that every customer is completely satisfied with their purchase, and if there are any concerns, we are here to help resolve them.

1. Our Commitment to Quality

We understand that shopping online for fashion and clothing requires trust in the quality and authenticity of the items you purchase. At Kanavez.pk, we take great pride in sourcing and offering only premium products that meet the highest industry standards. However, we recognize that sometimes, due to personal preferences or other reasons, a product may not meet your expectations. In such cases, we are here to assist you with a smooth return or exchange process.

2. Eligibility for Returns and Exchanges

To ensure your satisfaction, Kanavez.pk offers a flexible return and exchange policy. Below are the guidelines for returns and exchanges:

  • Timeframe for Returns: We accept returns and exchanges within 14 days from the date of purchase. This gives our customers ample time to evaluate the products and ensure they meet their needs.

  • Condition of Items: To be eligible for a return or exchange, the item must be unused, unworn, and in its original packaging with all tags intact. If the product has been used or washed, we may not be able to process a return or exchange, due to hygiene and quality assurance reasons.

  • Proof of Purchase: To initiate a return or exchange, a valid proof of purchase, such as the order confirmation email or receipt, must be provided.

3. Non-Returnable Items

For the safety and hygiene of our customers, certain products cannot be returned or exchanged. These include:

  • Used or washed products: For health and safety reasons, once a product has been used or washed, it is no longer eligible for return or exchange.

  • Gift Cards: Our gift cards cannot be returned or refunded.

  • Sale and Discounted Items: Items purchased as part of a sale or promotional discount may not be eligible for return or exchange, unless otherwise stated in the product description.

4. Return and Exchange Process

If you wish to return or exchange a product purchased from Kanavez.pk, the process is simple and efficient. Here’s what you need to do:

  • Contact Our Customer Service Team: To start the return or exchange process, please reach out to our customer service team via email at Info@kanavez.pk or by phone at 03213987870. Our team will guide you through the process and answer any questions you may have.

  • Return Authorization: Upon contacting us, we will provide you with a return authorization and instructions for sending the product back to us. Please ensure that the product is securely packaged to prevent any damage during shipping.

  • Return Shipping: The cost of return shipping is the responsibility of the customer, unless the product is faulty or damaged upon arrival. We recommend using a tracked shipping service to ensure the safe return of the item.

  • Processing the Return or Exchange: Once we receive the returned item and verify that it meets our return policy guidelines, we will process your return or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly.

5. Refunds

Refunds for returned items will be processed once the product is received and inspected. Please note the following:

  • Refund Timeline: Refunds will be processed within 7-10 business days after the returned product has been received and inspected by our team.

  • Original Payment Method: Refunds will be credited back to the same payment method used for the original purchase. Please note that it may take a few additional days for the funds to appear in your account, depending on your payment provider.

6. Damaged or Defective Items

At Kanavez.pk, we ensure that every product is carefully inspected before being shipped. However, in the unlikely event that you receive a damaged or defective item, we will make it right. Please follow these steps:

  • Report the Issue: Contact our customer service team immediately if you receive a damaged or defective product. You can reach us at Info@kanavez.pk or +923213987870

  • Provide Evidence: To assist in resolving the issue quickly, please provide photos of the damaged or defective product along with your order details.

  • Replacement or Refund: Upon verification, we will either send you a replacement product or issue a full refund, depending on your preference.

7. Customer Satisfaction

Our goal is to ensure that you are fully satisfied with every purchase you make at Kanavez.pk. We believe in building long-lasting relationships with our customers and are dedicated to providing the best service possible. If you have any questions or need assistance with the return or exchange process, our customer service team is always available to help.

Conclusion

Kanavez.pk is committed to delivering premium women’s fashion products, and we want to ensure that every shopping experience is hassle-free and enjoyable. Our Return and Exchange Policy is designed to provide our customers with peace of mind, knowing that they can shop with confidence. Should you ever need to return or exchange a product, we are here to assist you every step of the way.

Thank you for choosing Kanavez.pk, and we look forward to serving you again soon.

Store Address: Kacha Jail Road, Chungi Amer Sidhu, Lahore